Introduction
Othena, is an end-to-end COVID-19 vaccination appointment solution for both vaccine clinic admin and provider, as well as the general public. It is a stand alone cross-platform product developed on top of the CURA Patient digital system to support Orange County Health Care Agency’s ongoing COVID-19 vaccinations.
My area of focus include:
Patient-Provider contactless check-in,
Clinic site on-boarding,
Internal tooling and management for Clinic Administrators.
Adobe Xd, Adobe After Effects, Abstract, HTML, CSS
Tools
Progressive Web App, Mobile (iOS)
Product Platform
Product, User Experience, Lead Designer for Clinic Success
My Role
User Goals
Clinic Site Administrator
Open up public, private, mobile, and super vaccination sites, including pop-up clinics, super sites;
Manage vaccine storage, appointment capacity
Roll out appointments to the general public in phases following CDC and State allocation Guidelines.
Vaccine Provider
Quickly check in huge numbers of patients on a daily bases
Look up and confirm a patient’s details
Easily report vaccination records to California Immunization Registry system.
Public User
Schedule vaccination appointments convenient to each individual
Paperless registration and check-in experience to minimize paperwork and exposure.
Numbers
3 steps
is the number it takes to check in a patient
7 minutes
is the maximum time it takes to check in a patient
2500+
is the number of patients a clinic site can register in a day with 6 check-in stations and 6 nurses
Product and Field Research
1. Market Research and in-app public messaging in collaboration with in-house Clinical Researcher
2. Target group studies with public health experts, doctors and other healthcare providers.
2. Field research during pilot launch in collaboration with OCHCA testing sites
A nurse after receiving her first shot on Jan 7th in Orange County.
Patient Experience
When and Where?
Once a user is invited to onboard Othena, the Othena Patient App helps them choose smartly on when and where they wish to schedule an appointment for the COVID-19 vaccine.
Paperless Check-In
The Othena Patient app minimizes unnecessary exposure risk, and save time for everyone at the vaccination site. Prior to the day off vaccination, A public user can complete their check-in profile, by adding their contact information, taking a pre-vaccination assessment, and digitally sign their consent for accepting the COVID-19 vaccine.
Vaccination Record On the Go
In addition to the CDC vaccination record card, you will have a digital record of your vaccination appointments on the Othena Patient App within 24 hours. All necessary information will be recorded.
Clinic Admin Experience
Enroll and Set up clinic
Public healthcare agencies and hospital groups, can easily set up clinic locations, and enroll groups of patients as vaccine allocations rolle out.
Conversely, qualifying organizations, such as long term care facilities can also set up Patient Group, and request mobile clinic groups vaccinate their members.
Daily Appointment Management
The Othena Provider App allows clinic administrators to track how many appointment are given in comparison to vaccine storage in each day. This helps a clinic site fine-tune the number of appointments it is able to give out, and minimize wasted vaccines. This is also where a Clinic Admin can perform a final check of all vaccination records before performing a one-click-upload to the California Immunization Registry.
Provider Experience
Easy Patient Look up
The Othena app allows a provider or reception staff to look up and check in patients with appointments. For those who were unable to use the Othena Patient app for whatever reason, the provider can help patient check-in on the spot.
Contactless Check-In
As patient can complete check-in profiles beforehand on their Patient App, the Othena Provider app also allows a provider or reception staff to confirm all necessary check-in documents, as well as personal details before the patient receives a vaccine.
